Refund policy

REFUND & RETURN POLICY

At Coshannon & Co., we want you to feel confident about your purchase. We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, your item must be unused, unworn, unopened where applicable, and in the same condition in which you received it. Items must also be returned in their original packaging.

Books and journals must be free of writing, stains, bent pages, excessive wear, or other signs of use. Card games must remain unopened and in their original sealed packaging unless the item is defective.

Proof of purchase is required for all returns.

To request a return, please contact us at Coshannon&co@yahoo.com before sending your item back. Returns sent without prior authorization may not be accepted.

Unless your order arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card company to post the refund.

EXCHANGES

We do not process direct exchanges.

If you would like a different product, size, color, or item, please contact us to return your eligible item. Once the return is approved, you may place a new order for the item you would like.

DAMAGES & ISSUES

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, missing an item, or you receive the wrong product, please contact us within 7 days of delivery at Coshannon&co@yahoo.com.

Please include:

  • Your name
  • Order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the shipping packaging when applicable

We will review the issue and work with you to make it right.

EXCEPTIONS & NON-RETURNABLE ITEMS

For health, hygiene, safety, and product-integrity reasons, certain items cannot be returned.

The following are non-returnable unless they arrive damaged or defective:

  • Opened or used cosmetics, lipstick, or personal-care products
  • Opened or unsealed card games
  • Personalized or custom-made products
  • Digital products that have already been downloaded or accessed, where permitted by law
  • Gift cards
  • Items marked Final Sale
  • Products that show signs of use, damage, alteration, or improper handling after delivery

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

EUROPEAN UNION — 14-DAY COOLING-OFF PERIOD

If merchandise is being shipped into the European Union, you may have the right under applicable EU consumer law to cancel or return an eligible purchase within 14 days without providing a reason.

Returned merchandise must be in the same condition in which it was received, unused, with original packaging where applicable, and accompanied by proof of purchase.

Certain products may be exempt from this right under applicable law, including personalized goods, some digital products, and sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken.

Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.

QUESTIONS ABOUT RETURNS?

For questions regarding refunds, returns, exchanges, or damaged orders, contact:

Coshannon & Co.
Email: Coshannon&co@yahoo.com